4D – Karolinska Institutet & SLL

Designing a test to discover heart failure

Using insights from design research to create a service for proactive healthcare.

As part of the initiative 4D Hjärtsvikt, Ocean was engaged to conduct design research to provide a better understanding of the patient journey for patients suffering from congestive heart failure (CHF). Through in-depth interviews with patients and care providers we collected insights around the care process and the patient experience. Insights from the design research led to the development of a screening service where patients are guided to a specialist for correct diagnosis when symptoms indicate they might be suffering from CHF.