Experio Lab

Lowering the threshold to seek help

How we designed a service that empowers teenagers to seek help for mental health issues, and reduce stigma by lowering the threshold to make the first contact.

Mental health problems are an increasing issue in our society, and amongst teenagers and young adults the numbers have increased drastically the past ten years. Often, children and adolescents go unnecessary long before seeking help, even when there is support available. Ocean was hired by The County Council of Värmland, who wanted to take action and lower the threshold for young people to seek help.

Together with the County Council of Värmland and ExperioLab we designed and developed Hurmårdu.nu, a web service that makes it easier for young people to seek help when in need of someone to talk to.

Instead of having to find the courage for a phone call, the service assists you to share your concerns and puts you in touch with the Första linjen mental health clinic for young people. Based on your needs the clinic will set up a meeting. The service also allows you to share your story in advance with the clinic staff, making it easier to start the dialogue.

“Our design team designed the interface with inspiration from communication services that young people are currently using. Rather than filling out a form, we wanted it to feel like you are having a chat, similar to a messaging tool.”

Kajsa Sundeson

Design Strategist

Both staff from Första linjen and teenagers in Karlstad have been involved in the project since the start. By involving young people we ensured that we designed a service that feels welcoming and trustworthy to use. By involving the staff we ensured that we met the needs of the clinic, as the service introduces a new way of working.

We are happy to announce that Hurmårdu.nu was launched by Första Linjen Karlstad! The service starts as a pilot, where insights will be gathered to iterate and refine the concept, before scaling up to other clinics.

Young people who have tested the service say it reduces the stigma around seeking help for mental health problems and that it lowers the threshold for getting in touch.